Industries

Incede industry experience accelerates the deployment of smarter IBM Watson solutions.
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Banking & Insurance

Conversational Banking

Watson Assistant enables customers to ask questions or request services using natural language – anytime, anywhere and on any device. While customers perform important requests such as transferring funds between accounts, applying for a mortgage or inquiring about the bank’s commercial loan policies, Watson is secure, fast and simple.


Incede develops the virtual assistant’s dialog by integrating a trained model of targeted intents, associated entities,and triggers that personalizes the experiences while ensuring accuracy and compliance.

case study

Royal Bank of Scotland

  • Increased Net Promoter Score (NPS) by 20%
  • Surface the actual questions customers are asking
  • understand customer sentiment, like unhappiness or frustration, and change its tone and actions accordingly
case study

Creval Banking Group

  • Increased Net Promoter Score (NPS) by 20%
  • Surface the actual questions customers are asking
  • understand customer sentiment, like unhappiness or frustration, and change its tone and actions accordingly


Automating Call Center Services

Integrating Watson Discovery with Watson Assistant allows employees to ask questions about products, services or regulations – instantly and without burdening the call center. The virtual assistant’s dialog is enhanced by marking, annotating and training a model to understand documents such as financial statements, credit bureau reports and business agreements.





Using Smart Document Understanding (SDU), Incede customizes the solution to ingest new documents and recognize structure and elements such as title, subtitle, author and complex content such as tables, images and citations.

case study

CaixaBank Case Study

  • 80% of queries answered instantly, reducing call center volumes
  • Accelerates access to product and service information for employees
  • Enables faster and more responsive customer services
Caixa Bank
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