Designing an enterprise search and AI search solutions begins with an understanding of the targeted workflow stakeholders – what do they need, where do they need it and when do they need it. Incede develops a phased Enterprise Search and AI Search Design for a solution that meets the information needs, workflow requirements, technical architectures and the strategic imperatives while reducing risk and delivering the necessary business value quickly.
We contrast the decision-making expectations of users and the information they need to improve their decision-making and identify the workflow and knowledge opportunities for the enterprise search and AI search solution. We confirm the data sources, prioritize the annotation and enrichment methods and plan the integrations to ensure a positive user experience with relevant, trusted answers.
Standardized inventory of document collections and content areas to surface new insights in targeted workflows.
Unified design of natural language question and answer across channel, chat and the knowledge base.
Iterative approach to deliver insights and business value quickly.