Incede puts IBM Watson to work in solution areas that deliver real value for the business.

Customer Service

It provides solutions primarily designed to take over inquiries coming into the customer service desk. It provides answers to product questions, return and exchange policies, damaged in shipping claims and credit card disputes.


  • Allows human agents to service more complex, high-value inquiries.

  • Auto-escalate to human agents to serve highest-value customers.

  • Increases response time to customer inquiries.

  • Increases volume of incoming requests to the service desk.

  • Automation of routine tasks and transactions.

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