Incede puts IBM Watson to work in solution areas that deliver real value for the business.

IT Service Desk

Designed to automate parts of the service desk and to effectively solve IT problems more quickly. These solutions provide answers to product questions, return and exchange policies, damaged in shipping claims and credit card disputes.


  • Automate onboarding, offboarding tasks for employees.

  • Provide troubleshooting and suggestions to problems.

  • Validate problem tickets containing relevant, required information.

  • Augment suggestions with AI to recommend the most helpful answers and resources.

  • Streamline and integrate channels for incoming requests and outgoing answers.

  • Auto-escalate issues to human agents to serve highest-urgency problems.

  • Automation of routine tasks such as password resets.

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