Incede puts IBM Watson to work in solution areas that deliver real value for the business.

Sales Support

It supports the sales team during the sales cycle using AI solutions. It provides answers to product questions, upsell and cross-sell recommendations, retrieves product or service documentation and verifies product compatibility and cross-references.


  • Allows support engineers and technicians to support exceptional, high-value opportunities.

  • Provide customer-specific answers based on past and current histories and activities.

  • Available to support sellers anytime – when their prospects expect answers.

  • Prompt sellers to gather and provide relevant, required information about a product or service.

  • Guided automation of tasks such as returns, exchanges or warranty claims.

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