Incede.ai delivers modular AI services—from intelligent agents and Gen AI strategy to automated workflows and agile planning. We help enterprises streamline operations, boost decision-making, and scale transformation by offering targeted solutions or end-to-end support tailored to your business needs.
Our agentic AI agents go beyond simple task execution, they apply business logic, make contextual decisions, and integrate seamlessly with enterprise platforms like Salesforce, SAP, Workday, ServiceNow, Teams, Slack, and can be extended to WhatsApp or other channels through APIs. They also automate everyday tasks such as emails, reports, and document handling, freeing up teams for higher-value work.
With IBM watsonx Orchestrate and Multi-Client Protocol (MCP), we design and deploy multi-agent workflows that coordinate action, accelerate outcomes, and scale across business functions.
We leverage IBM watsonx Orchestrate’s prebuilt agents across HR, Sales, Procurement, Customer Support & Call Center, IT, Productivity, and Document workflows. These enterprise-ready, customizable agents accelerate deployments, reduce risk, and deliver rapid ROI across industries.
| Agent Type | Use Cases | Primary Integrations | |
|---|---|---|---|
| HR Agents | Automate employee support, time-off, onboarding, payroll, and hiring—reducing manual effort. | WorkdaySAPSuccessFactors | |
| Sales Agents | Qualify leads, update CRMs, summarize deals, and prep sellers—shortening sales cycles. | SalesforceSeismicHubSpot | |
| Procurement Agents | Manage sourcing, vendors, POs, and contracts—streamlining workflows across procurement platforms. | SAP AribaCoupaOracle | |
| Customer Support & Call Center Agents | Handle inquiries, manage escalations, and automate workflows across chat, voice, and service channels— boosting CSAT and first-touch resolution. | ZendeskSalesforce ServiceVoice/Chat APIs | |
| IT Service Agents | Automate tickets, user access, and assets—improving efficiency across IT operations. | ServiceNowJiraOkta | |
| Productivity Agents | Schedule meetings, manage documents, send updates, and handle lists—within tools your teams already use. | TeamsSlackOutlookSharePointGoogle Workspace | |
| Document & Collaboration Agents | Enable advanced Box/SharePoint tasks like permissions, folders, and comments—all via chat. | BoxSharePointOneDrive |
