Farmers State Bank: Penny, an agentic AI assistant for community banking.
Designed and deployed by Incede.ai on IBM watsonx Orchestrate. IBM published the customer story on May 15, 2026.
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Case StudiesCustomer outcomes from IBM-powered Agentic AI.
A curated set of customer stories illustrating how enterprises are applying IBM-powered agentic AI and analytics solutions in production to improve decision-making, streamline operations, and drive measurable business impact.
IBM-published with Incede.aiFeatured story
Technology
Repo Cyber Ltd
Cyber detection & response, modernized
AI-powered cyber resilience
Repo Cyber Ltd
- +35%Police force efficiency
- +30%Service levels across departments
Technology
MultiChoice SA
AI-powered virtual customer agent
Faster customer enquiry responses with an AI virtual agent
MultiChoice South Africa
- 20%Faster customer query responses
- 60%+Reduction in new-agent training time
Healthcare
Vidahora
watsonx in digital health
Smarter digital health with watsonx
Vidahora
- 40%Less time on repetitive admin tasks
- +22%Improvement in reported wellbeing
Retail
Pebble Beach Company
Retail planning & forecasting
Teeing up enhanced insight in retail
Pebble Beach Company
- Days → minutesTo produce retail reports for leadership
- ReducedStore stock-outs, with higher retail revenue
Manufacturing
ZX Ventures
watsonx for brand growth
AI-powered consumer insights
ZX Ventures
- 5×Question volume vs human recruiters
- 600+Applicants engaged each month
Professional Services
MRS BPO
watsonx Orchestrate in customer ops
Enhancing customer service with watsonx Orchestrate
MRS BPO, LLC
- +17%More calls handled vs human agents
- +43%More agent time for complex requests
Financial Services
CodeObjects
Frictionless CX during disasters
A frictionless experience for insurance customers
CodeObjects
- 75%Calls resolved without a live agent
- 0 minWait time (was up to 30 minutes)
Healthcare
Angioscore
Real-time sales visibility
IBM Cognos tracks the heartbeat of sales
Angioscore (acquired by Philips Healthcare)
- MinutesSales data access (was days)
- ConsolidatedReporting onto one BI platform
Financial Services
CaixaBank
AI-driven internal virtual agent
Valuable information at employees' fingertips
CaixaBank, S.A.
- 80%Of employee inquiries resolved instantly
- 10MQueries answered
Technology
Pixelabs
AI in every digital product
Scaling intelligent digital experiences
Pixelabs
- AutomatedCracked-egg quality control
- Faster + accurateInspection vs manual process
Professional Services
London · Redbridge
AI-powered citizen agent
Cleaning up the streets with an AI-powered agent
London Borough of Redbridge
- 25%Fewer calls vs prior year
- 95%Positive citizen feedback
Manufacturing
Woodside Energy
Knowledge at the engineer's fingertips
Cognitive technology for an energy major
Woodside Energy
- 75%Less time spent finding data
- AUD 10MTargeted productivity savings
Technology
GCI
Capital planning for telecom networks
Smarter capital planning for Alaska's networks
GCI
- USD 210MCapital projects portfolio clarified
- 5-yearReliable investment planning horizon
Manufacturing
QNC GmbH
AI-powered industrial decisions
watsonx for industrial decision-making
QNC GmbH
- 40%Faster legal research
- <1 hrTo answer client queries
Professional Services
The Conference Board Inc.
AI research for members
AI-assisted research at member scale
The Conference Board Inc.
- +50%Expansion in member conversations
- 5,000+Studies searchable on demand
Technology
Assima
Cloud-delivered AI for productivity
Unlocking new levels of employee productivity
Assima
- 500%Faster time-to-market
- 99.99%Service uptime
Technology
ThKeeper
watsonx-powered productivity
Intelligent productivity, shipped
ThKeeper
- 25 secIdentity checks (was weeks)
- 75%Less development effort
Financial Services
OP Financial Group
Digital assistant for retail customers
A smart digital assistant across banking & insurance
OP Financial Group
- 2×Automation rate vs target
- No addedHeadcount needed to scale support
Retail
Roman's Pizza
watsonx in customer-facing channels
AI across the customer journey
Roman's Pizza
- 90%+Queries resolved without human intervention
- 6–8 hrs → instantCustomer response time
Financial Services
SPF Private Clients
watsonx for private-client advisors
Smarter advisor productivity
SPF Private Clients
- 2 days → minutesLead qualification time
- 24/7Instant responses to applicants
Professional Services
Havas
watsonx-powered customer solutions
Solving customers' business challenges with watsonx
Havas
- +23%Brand consideration (TD Ameritrade)
- 20 minRecord avg time on site
Technology
WatsomApp
Wellbeing, with watsonx
AI-powered wellbeing in schools
WatsomApp
- 1 monthTo flag bullying (was 9 months)
- 3,000+Students engaged regularly
Technology
DXC Technology
Call center modernization
AI leading an insurance call center into the digital age
DXC Technology
- 50%Less hold time on complex calls
- 50%Shorter new-agent training
Financial Services
Allianz Taiwan
Social virtual assistant for customers
A virtual assistant that connects like a local
Allianz Taiwan Life Insurance Co. Ltd.
- 80%Of most frequent requests handled
- 4.5/5Customer rating
Financial Services
Performance for Assets
Smarter asset operations
Cognitive analytics for asset performance
Performance for Assets
- 8 weeksFrom concept to working MVP
- 5%Of EU onshore wind targeted
Manufacturing
Korean Air
Cognitive diagnostic for technicians
Aircraft technicians get a powerful diagnostic tool
Korean Air Lines Co. Ltd.
- 90%Shorter maintenance lead times
- 170KMaintenance cases supported per year
Professional Services
LegalMation
Litigation drafts in minutes
High-quality litigation work, faster
LegalMation
- ~80%Lower cost per litigation draft
- 2 minTo draft vs a full day of effort
Manufacturing
Siemens AG
watsonx at Siemens scale
AI-powered service and operations
Siemens AG
- 1MEmployee queries handled per month
- 280KEmployees supported across 20 countries
Retail
Alaska Airlines
"Real value to our business stakeholders"
A trusted advisor across business workflows
Alaska Airlines
- AcceleratedTime-to-value with automated airport budget planning
- ImprovedForecast accuracy and scenario agility
Manufacturing
California Natural Products
Information out of "data jail"
Freeing critical business information
California Natural Products
- 5–10%Reduction in costs
- 10×Faster reporting (days → minutes)
A sample of enterprise customers we've delivered for
- Pfizer
- Boeing
- Visa
- Wells Fargo
- Uber
- Experian
- Guidewire
- Ticketmaster
- Getty Images
- Shutterfly
- LegalZoom
- Zynga
- Daimler
- AIG
- Concur
- Trimble
- TriNet
- Tommy Bahama
- Pebble Beach
- Northland
- ADP
- Symetra
- World Market
- Coupons.com
