IBM-powered Agentic AI services.
From IBM software evaluation to production-grade Agentic AI workflows and modernized analytics, Incede.ai supports enterprise teams across discovery, demo, pilot, implementation, governance, integration, and ongoing support.
10+ years · 200+ enterprise customers · Silicon Valley HQ · Global delivery across North America & APAC
Service offerings, scoped during Discovery.
Each offer maps to a phase of the Agentic AI lifecycle — Discover · Pilot · Productionize · Scale. Scope, sequence, and pricing are finalized together during Discovery before any build begins.
Agentic AI Discovery
Identify high-value workflows, business outcomes, systems, data needs, and implementation requirements before build begins.
Demo and Pilot Development
Build practical IBM-powered demos and pilots tied to real workflows, stakeholder priorities, and enterprise data patterns.
Enterprise Integration
Connect AI agents to systems of record, databases, documents, applications, and workflow tools across modern and legacy environments.
Governance and Compliance
Design approval flows, auditability, access controls, observability, policy controls, and human review into the deployment.
Production Deployment
Move pilots into reliable, scalable enterprise environments with identity, runbooks, monitoring, and operational handoff.
Managed Support
Provide post-launch optimization, adoption support, training, monitoring, enhancement, and ongoing delivery support.
Modernize trusted analytics with AI-assisted insight.
We help enterprises modernize BI, planning, reporting, and forecasting environments, moving from static dashboards to trusted, AI-assisted insight while improving governance, visibility, and decision support.
Cognos Analytics
Self-service BI and reporting at enterprise scale. We modernize Cognos environments and integrate AI assistants for natural-language insight.
Planning Analytics
The TM1-based platform behind much of the enterprise planning layer. We migrate, modernize, and AI-enable existing deployments.
watsonx BI
AI-native business intelligence. Natural-language Q&A on your governed data — for teams that want answers, not dashboards.
Aligned to production outcomes.
Incede.ai supports fixed-scope pilots, phased implementations, and ongoing managed support. We define scope, deliverables, timeline, integration requirements, governance needs, and success criteria during Discovery — before implementation begins. Our delivery model is built around successful deployment, adoption, and long-term support.
“Working with Incede.ai has been a great experience. Their insight and approach to developing our solution is commendable and backed by highly competent consultants and technical experts. We could not have gone this far without their help.”
Services FAQ.
Do you have a prebuilt agent catalog?
Yes. Our prebuilt agent catalog spans HR, Sales, Procurement, Customer Care, IT, Productivity, Finance, Legal, Marketing, and Supply Chain — configurable accelerators on IBM watsonx Orchestrate, designed for rapid customization to your systems of record and governance model.
Can you build custom agents for workflows that aren't in the catalog?
Yes. We do custom agent development on watsonx Orchestrate and watsonx.ai for any workflow we don’t already cover — co-designed, co-built, and handed over with the runbook your team owns.
Do you support multi-agent workflows?
Yes. We design multi-agent workflows where multiple agents collaborate across departments and systems to complete an end-to-end process — orchestrated, observable, and governed as one workflow rather than a collection of disconnected bots.
What does universal enterprise integration mean in practice?
Our agents integrate with any ERP, CRM, HR system, IT service management tool, or document repository — modern or legacy — through native APIs where they exist and RPA or file-based bridges where they don’t. Every bridge runs under the same policy, audit, and observability layer as the rest of your agentic estate.
Can you integrate with our ERP and finance systems?
Yes — SAP, Oracle, Microsoft Dynamics, Workday Financials, and NetSuite are the most common, plus any other ERP or finance system with an API or supported bridge.
Can you integrate with our CRM and customer platforms?
Yes — Salesforce, HubSpot, Dynamics CRM, Zendesk, and ServiceNow CSM are common, alongside other CRM and customer-experience platforms.
Can you integrate with our HR, ITSM, and collaboration tools?
Yes — Workday, SuccessFactors, ServiceNow, Jira, Okta, Microsoft 365, Google Workspace, and Slack are commonly integrated, along with other HR, ITSM, and collaboration systems.
Can you integrate with our databases, warehouses, and document repositories?
Yes — DB2, Oracle, SQL Server, SharePoint, Box, and Confluence are common targets, alongside other databases, data warehouses, and document repositories.
Can you integrate with mainframe, terminal, and legacy core systems?
Yes — z/OS, IBM i, CICS/IMS, 3270/5250 green-screen, and banking, insurance, and healthcare core systems are all supported, typically through screen-scraping, message bridges, or supported APIs.
What if direct integration isn't available?
We use RPA or file-based bridges — IBM RPA, UiPath, Automation Anywhere, Power Automate, and SFTP/EDI/CSV exchange — to connect systems that don’t expose APIs. The bridge runs under the same governance, audit, and observability layer as native integrations.
How long does it typically take to go from use case to production?
Most first workflows move from discovery to a governed production pilot in 8–16 weeks, depending on integration depth and data readiness. We start with a bounded use case — one workflow, one team, measurable baseline — then expand as adoption stabilizes. Timelines vary with executive sponsorship, IBM software entitlements at kickoff, and the complexity of the systems involved.
Do you provide post-launch support and managed services?
Yes. We stay engaged after launch with managed support for monitoring, agent tuning, governance reviews, model lifecycle updates, and ongoing optimization. Most customers continue with us into a steady-state operating model — expanding to additional workflows once the first one is live and trusted.
Can the platform run on our own cloud or on-prem?
Yes. We deploy across IBM Cloud, AWS, Azure, Google Cloud, hybrid, and on-premises — cloud-native, containerized, and audit-trailed. watsonx supports on-prem, sovereign-cloud, and OpenShift deployments for regulated jurisdictions or data-residency requirements.
How is sensitive data and PII handled?
PII can be kept within your tenant and VPC through architecture design. We apply redaction before any fallback model call, retain full lineage on every prompt and response, and align controls to SOC 2, HIPAA, and FINRA expectations. Data classification and retention follow the policies your team already operates under — we don’t introduce a second governance regime.