Retail/Distribution/CPB
Messages-to-Conversations
Social media is a vital channel for retailers and watsonx AI enables them to keep up with the message inflow and find ways of converting messengers into customers.
Incede designs the virtual assistant to integrate with leading messenger applications such as Facebook, Slack, Intercom to select targeted message content and convert them into conversations and then transactions.
Deltic Group Case Study
- 100% reply rate for 350,000 digital enquires will maximize every opportunity to engage
- 10% uplift in pre-booked sales predicted by delivering fast responses on social channels
- 5% increase in group revenues anticipated, driving nationwide business growth
Customer Order & Pick-up
Brick and mortar stores are utilizing watsonx Assistant to enable customers to inquire, order and pay for products – anytime and anywhere. The store's purpose is doubled from the traditional street business to a mobile customer’s distribution outlet.
Incede develops the conversational flow to answer inquiries, process payments and confirm pick-up details with the store and customer.
1-800 Flowers Case Study
- help consumers find exactly what they’re looking for
- cultivates that one-to-one relationship
- increased the number of return customers
- increased the company’s revenue over the previous year