Open a support request.
For customers using Incede.ai-delivered agents and professional services — including engagements procured through the IBM Cloud Catalog. Pick the category that fits, give us enough context to help, and we'll be in touch within one business day.
Support request
Required fields are marked with *. We respond to all requests; Urgent items are acknowledged within 4 business hours.
Before you submit.
What response times can I expect?
We respond to all support requests within one business day. For requests marked Urgent we aim to acknowledge within 4 business hours during US Pacific working hours.
Which category should I pick?
Pick IBM Cloud Catalog Professional Services if your engagement is procured through the IBM Cloud Catalog as a services SKU. Pick IBM watsonx Orchestrate Catalog — Incede.ai Agents if you bought one of our agents through the IBM watsonx Orchestrate Catalog. Pick Professional Services for direct engagements with Incede.ai outside the IBM catalogs. If none of those apply, pick Others and describe your situation.
What should I include in my description?
What you were trying to do, what happened (or didn't), any error messages or screenshots, and your environment — browser, OS, IBM watsonx tenant or region if relevant. Sharing context up front shortens the round-trip.
How do I share confidential details?
Keep your initial description high-level. We'll respond with the right channel — email under NDA, a secure share, or a screen-share call — before you send anything sensitive.