Banking Agent from Incede.ai

Summary

An AI-powered banking agent that automates customer service through natural conversation: branch lookups, appointment scheduling, and booking management.

Built on IBM watsonx Orchestrate, the agent is configured to reflect how your bank or credit union actually operates — your branches, bankers, services, and policies — so customers receive accurate, institution-specific guidance rather than generic answers. Rather than replacing the personal relationships that distinguish community financial institutions, it extends them beyond the branch, giving customers immediate, personalized assistance anytime while freeing employees to focus on higher-value conversations.

Business outcomes

By leveraging your institution's configured services and capabilities, the agent helps you:

• Increase customer engagement with bankers
• Improve appointment conversion
• Reduce repetitive employee interruptions
• Deliver consistent, institution-approved responses
• Expand digital self-service and customer satisfaction
• Differentiate your institution through personalized service rather than generic automation

Features and capabilities

• Customized to Your Branches, Services & Employees — Bank services, expertise areas, and branch locations are fully configurable, enabling the agent to intelligently match customers' needs.
• Schedule Appointments — Connect customers with the right banker by matching service needs, expertise, location, and availability, then schedule appointments.
• Locate a Branch — Find the most convenient branch based on location, services offered, and operating hours. Quickly access directions and contact information.

Deployment and security

The agent runs as a production-ready deployment in a dedicated, single-tenant environment — your configuration, administration, and data are isolated from every other institution. This dedicated-tenant model keeps your customer information and operational settings entirely your own, with no shared data or co-mingled workloads.

• Dedicated single-tenant deployment — isolated data, configuration, administration, and monitoring for your institution alone
• IAM-enabled access — identity and access management controls who can view and administer the agent
• Governed by IBM watsonx Orchestrate — enterprise authentication, audit logging, and platform-level security
• Approved-content responses — answers are grounded in your configured services and controlled knowledge sources, supporting compliance and auditability

Getting support

Support for your initial set-up and configuration is included.

If you're experiencing issues with this product, reach our team at support@incede.ai or visit incede.ai/support. Support is available Monday–Friday, 8:00 AM–5:00 PM PDT, with an estimated response time of 24 hours.

About Incede.ai

Incede.ai is a certified IBM Partner specializing in IBM-powered Agentic AI and analytics. We help enterprises move from AI use cases to governed production by designing, implementing, and supporting secure, integrated workflows on IBM watsonx technologies that improve operations, customer experiences, and measurable business outcomes.